Privacy Policy
Effective Date: 01 January 2025
Netedge Telematics (“Netedge,” “we,” “our,” or “us”) is a provider of GPS tracking and telematics services, including platforms such as NetPlus and Courier Plus. This Privacy Policy explains how we collect, use, share, and protect personal data when you use our services or interact with us.
By using our website (https://www.netedge.co.zw), mobile applications, or any of our services (collectively, the “Services”), you agree to the practices outlined in this Privacy Policy.
1. Information We Collect
a) Information You Provide:
Name, phone number, and email address
Company/business name and address
Payment or billing details
Login credentials and account details
b) Information Collected Automatically:
IP address, browser type, operating system
Device identifiers, geolocation, and network information
Date/time of visits, feature usage, and access logs
c) Location and Device Tracking Data:
Real-time GPS location
Device status and performance (from installed tracking devices or mobile apps)
2. How We Use Your Information
We process personal data for the following purposes:
To deliver and improve our tracking and logistics services
To manage user accounts and provide customer support
To send updates, notifications, or relevant service communications
To provide real-time tracking, reporting, and delivery insights
To analyze usage trends and optimize our systems
To ensure compliance with legal and regulatory obligations
Legal bases for processing include consent, performance of a contract, legal obligation, and our legitimate interests.
3. Sharing of Information
We do not sell or rent your data. We may share information with:
Authorized service providers (e.g., payment processors, cloud hosting, IT support)
Regulatory or law enforcement authorities when required
Affiliates within the Netedge group for service delivery
With your consent or as otherwise disclosed
4. Your Rights
Depending on your location and applicable law (e.g., GDPR), you may have the right to:
Access the personal data we hold about you
Correct inaccurate or outdated information
Request data deletion under certain conditions
Restrict or object to specific processing activities
Receive your data in a structured, portable format
Withdraw previously given consent
Requests can be made by contacting us (see Section 8).
5. Data Retention
We retain personal data only as long as necessary for the purposes it was collected, including legal, accounting, or reporting obligations. Once no longer needed, data is securely deleted or anonymized.
6. Data Security
We implement industry-standard security measures to protect your data from unauthorized access, alteration, disclosure, or destruction. These include encryption, access controls, and secure servers.
7. Cookies & Tracking Technologies
Our website may use cookies and similar tools to personalize user experience and analyze traffic. You can control cookie settings via your browser or our Cookie Preferences tool.
8. Contact Us
For questions, data requests, or privacy concerns, contact us at:
Netedge Telematics
Email: support@netedge.co.zw
Phone: +263 773530217
Website: https://www.netedge.co.zw
We reserve the right to modify this Privacy Policy at any time. Material changes will be communicated via our website or direct notice when required.
Last Updated: 13 JUNE 2025