Privacy Policy for Netedge Telematics

Effective Date: 1 June 2026
Last Updated: 29 May 2026

At Netedge Telematics (“Netedge”, “Netplus”, “we”, “our”, or “us”), we are committed to protecting the privacy, confidentiality, and security of the information entrusted to us by our clients, website visitors, drivers, fleet operators, and business partners. This Privacy Policy explains how we collect, use, process, store, and protect personal and operational data when you use our fleet management, telematics, GPS tracking, video telematics, fuel monitoring, workforce tracking, logistics, and related services. (Netedge)

1. Who We Are

Netedge Telematics is a Southern African telematics and IoT solutions provider offering the NETPLUS fleet management platform, GPS tracking, fuel monitoring, driver behavior monitoring, video telematics, cold-chain monitoring, and workforce tracking solutions across Africa. (Netedge)

Contact Details

Netedge Telematics (Switchcon Enterprises)
Shop 2, 1st Floor, Exodus Centre Mall
No. 2 Harare Drive, Msasa
Harare, Zimbabwe

Phone: +263 773 530 217 / +263 713 262 648
Email: sales@netedge.co.zw

For privacy-related enquiries, requests, or complaints, please contact: privacy@netedge.co.zw or sales@netedge.co.zw. (Netedge)

2. Information We Collect

A. Personal Information

We may collect:

Full name
Company name
Email address
Telephone number
Physical address
User account credentials
Billing and payment information
Customer support communications

B. Fleet and Operational Data

Through our telematics and tracking services, we may collect:

Vehicle location and GPS coordinates
Vehicle registration details
Route history
Speed and movement data
Driver identification information
Driver behavior events
Engine diagnostics
Odometer readings
Fuel consumption data
Fuel level sensor readings
Maintenance records
Geofence activity
Asset utilization data
Mobile workforce location data
Cold chain temperature monitoring data
Dashcam and video telematics recordings where applicable

C. Website Information

When visiting our website, we may automatically collect:

IP address
Browser type
Device information
Operating system
Website usage statistics
Cookies and tracking technologies
Referring websites

3. How We Use Information

We use collected information to:

Provide fleet management and telematics services
Deliver GPS tracking and monitoring services
Generate reports and analytics
Improve fleet safety and operational efficiency
Manage customer accounts
Process subscriptions and payments
Provide technical support
Detect unauthorized access or fraudulent activity
Monitor service performance and reliability
Comply with legal and regulatory obligations
Improve our products, services, and customer experience
Send service notifications, updates, and support communications

4. Legal Basis for Processing

Where applicable, we process information based on:

Contractual obligations with customers
Legitimate business interests
Legal and regulatory compliance requirements
Customer consent where required
Protection of vital business or security interests

5. GPS Tracking and Driver Privacy

Our services are designed to monitor fleet assets, vehicles, equipment, and workforce operations. Customers are responsible for ensuring that:

Drivers and employees are informed of monitoring activities.
Appropriate workplace policies are in place.
Any legally required consent has been obtained.
Tracking is conducted in compliance with applicable labour, privacy, and telecommunications laws.

Netedge acts as a technology service provider and processes tracking information on behalf of its customers.

6. Video Telematics and Dashcam Data

Where video telematics services are enabled, recordings may include:

Road footage
Driver-facing footage
Event-triggered recordings
Accident and incident evidence
Vehicle cabin activity

Video data may be used for:

Safety monitoring
Accident investigations
Driver coaching
Insurance claim support
Security and theft investigations
Regulatory compliance

Video footage is retained only for operational and legal purposes and may be automatically deleted after configured retention periods.

7. Sharing of Information

We do not sell personal information.

We may share information with:

Authorized customer representatives
Technology and cloud infrastructure providers
GPS connectivity and telecommunications partners
Payment processors
Insurance companies (where authorized)
Law enforcement or regulatory authorities when legally required
Professional advisors, auditors, or legal representatives

All third parties receiving data are required to maintain appropriate security and confidentiality safeguards.

8. International Data Transfers

Because NETPLUS integrates with international telematics and cloud technology platforms, some information may be processed or stored outside Zimbabwe. (Netedge)

Where cross-border data transfers occur, Netedge implements reasonable safeguards to ensure data remains protected and is handled in accordance with applicable privacy laws.

9. Data Security

We implement appropriate technical and organizational measures to protect information, including:

Secure user authentication
Role-based access controls
Encrypted communications
Secure cloud hosting environments
Firewall and network protections
System monitoring and audit logs
Backup and disaster recovery procedures

Despite these measures, no internet-based system can guarantee absolute security.

10. Data Retention

We retain information only for as long as necessary to:

Deliver contracted services
Meet legal and regulatory obligations
Resolve disputes
Enforce agreements
Maintain operational records

Retention periods may vary depending on customer requirements, system configurations, and applicable laws.

11. Cookies and Website Tracking

Our website may use cookies and similar technologies to:

Improve website functionality
Remember user preferences
Analyze website traffic
Enhance user experience
Maintain platform security

Users may disable cookies through browser settings, although certain website features may become unavailable.

12. Your Rights

Subject to applicable law, individuals may have the right to:

Request access to personal information
Request correction of inaccurate information
Request deletion of information where legally permissible
Object to certain processing activities
Withdraw consent where consent is the basis for processing
Request data portability where applicable
Lodge complaints with relevant regulatory authorities

Requests may be submitted to privacy@netedge.co.zw.

13. Children’s Privacy

Our services are intended for businesses and professional users. We do not knowingly collect personal information from children under the age of 18.

14. Third-Party Services and Integrations

NETPLUS may integrate with:

GPS tracking hardware
IoT sensors
Fuel monitoring systems
Accounting systems
ERP platforms
Logistics systems
Mobile applications
Third-party mapping providers

Use of such services may also be governed by the respective third-party privacy policies.

15. Compliance and Law Enforcement Requests

We may disclose information where required to:

Comply with legal obligations
Respond to lawful court orders
Protect company assets
Investigate fraud or security incidents
Protect the rights, safety, and property of customers, employees, or the public

16. Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect:

Regulatory changes
New technologies
Service enhancements
Business operational requirements

Updated versions will be published on our website and become effective upon publication.

17. Contact Us

For any privacy, security, or data protection enquiries, please contact:

Netedge Telematics (Switchcon Enterprises)
Shop 2, 1st Floor, Exodus Centre Mall
No. 2 Harare Drive, Msasa, Harare, Zimbabwe

Phone: +263 773 530 217 / +263 713 262 648
Email: sales@netedge.co.zw
Website: www.netedge.co.zw

By accessing or using NETPLUS and related Netedge Telematics services, users acknowledge that they have read and understood this Privacy Policy. (Netedge)